Languages:	Portuguese, Russian, Ukrainian, Polish
Shifts Available:	Mornings (Russian is graveyard only - 2am start time)
Send Resumes To:	jobs@tni.com
Closes:	12/31/2008 5:00 PM
Job Summary:	Sales and Service agents receive inbound calls to assist Independent Product Consultants (IPC) and customers with sign-ups, orders, and problem resolution.  Polish- and Ukrainian-speaking agents will provide additional assistance by overseeing all Polish and Ukrainian email correspondence.  They perform outbound calls to invite IPCs to events, update account information, promote products, and to follow up on problem resolution issues.  Agents actively promote TNI products with most customer contacts.
Qualifications:	• Must be bilingual (requires a high proficiency in English). • High written proficiency in Ukrainian, Polish, or Russian. • Requires High School Diploma plus 1-2 years work experience • Some college preferred. • Requires call center and customer service experience. • Requires product presentation and sales experience. • Requires basic computer and typing skills. • Requires strong communication skills. • Must be able to handle high-stress situations. • Must have strong organizational values. • Must have a positive attitude. • Must be able to maintain a high energy level throughout shift. • Must be able to sit or stand at a desk throughout shift. • Must be easily understood.
Job Functions:	• Provide Customer Service to Independent Product Consultants. • Polish- and Ukrainian-speaking Agents will also oversee all email correspondence from Polish- and Ukrainian-speaking IPC’s and customers. • Receive inbound calls from Independent Product Consultants and respond to questions regarding company policies, products, programs and events. • Perform outbound calls to ensure customer satisfaction. • Maintain call quality standards as outlined on the Call Quality Review form. • Promote TNI products on customer calls. • Keep a daily Sales and Service Journal with a record of all calls and sales. • Attend weekly training meetings and pass training quizzes. • Apply training received to job functions. • Work to achieve team and individual sales plans on a daily and monthly basis. • Any other duties and/or responsibilities as assigned.